MAINTAINING CUSTOMERS: EVIDENCE OF CRM IN INDONESIAN AUTOMOTIVE INDUSTRY1

Download This Paper : Paper 6 - Maintaining Customers

JAMS: Journal of Management Studies, Vol. 01, No. 01, November 2012

Rizky S. Putra 
PT CIMB Niaga, Jakarta

Irma M. Nawangwulan

School of Management Studies,

Universitas Pembangunan Jaya, Bintaro, Tangerang

W. Micco Seancho

School of Management Studies

Universitas Pembangunan Jaya, Bintaro, Tangerang

E. Pitaloka

School of Management Studies

Universitas Pembangunan Jaya, Bintaro, Tangerang